Longevity / People. Care. Operations.

The care model is the business model.

Bright clinic reception with a marble floor, a potted palm, green armchairs and glass partitions.
Reception area of a longevity clinic. Illustrative image.

A longevity destination needs a defined care program, an operating model and a financial case before launch. Stephen Watson leads this work, drawing on his co-founding of the Miami Institute for Age Management and interim leadership of Founders Health.

For the people making it happen.

Investors assessing a project

Commission feasibility and a financial model to examine the operating assumptions, development phases and capital requirements.

Start with this: Feasibility study

Health and hospitality founders

Commission positioning, a membership model and a go-to-market plan, with Luis Da Silva leading the commercial systems needed for launch.

Start with this: Go-to-market strategy

The questions behind the concept.

  1. Who is the destination for, and what care does that audience need?
  2. How should clinical care and hospitality work together day to day?
  3. What staffing, service mix and membership model underpin the operation?
  4. What do the development phases and operating assumptions mean for the financial case?
  5. Which operators, clinical providers and launch systems does the project need?

The operating experience behind the offer.

Exterior of the planned Blue Zones Center, a longevity center at Miami Worldcenter. Concept render of the planned center. Render: Cactus. Partner experience. Stephen Watson, development leadership, Blue Zones Center at Miami Worldcenter.
Exterior of the planned Blue Zones Center, a longevity center at Miami Worldcenter. Concept render of the planned center. Render: Cactus. Partner experience. Stephen Watson, development leadership, Blue Zones Center at Miami Worldcenter.

Partner experience

Blue Zones Center

Stephen Watson, development leadership, Blue Zones Center at Miami Worldcenter.

Stephen Watson led development of the planned Blue Zones Center at Miami Worldcenter, connecting its proposed clinical program with hospitality and residences.

Read the case: Blue Zones Center
Reception wall for the Founders Health longevity clinic in London. Reception wall concept. From the Founders Health brand guidelines, April 2025. Partner experience. Stephen Watson, Interim CEO, Founders Health, through December 2025. Partner experience. Luis Da Silva, medical technology and marketing, Founders Health, January to December 2025.
Reception wall for the Founders Health longevity clinic in London. Reception wall concept. From the Founders Health brand guidelines, April 2025. Partner experience. Stephen Watson, Interim CEO, Founders Health, through December 2025. Partner experience. Luis Da Silva, medical technology and marketing, Founders Health, January to December 2025.

Partner experience

Founders Health

Stephen Watson, Interim CEO, Founders Health, through December 2025. Luis Da Silva, medical technology and marketing, Founders Health, January to December 2025.

Stephen Watson led the flagship launch at Tempus Belgravia and the clinical operating model. Luis Da Silva wrote the brand guidelines and built the patient portal and marketing systems.

Read the case: Founders Health
Clinic interiors of the Miami Institute for Age Management inside the Four Seasons tower, Miami. From the institute's own brochure. Partner experience. Stephen Watson, co-founder, Miami Institute for Age Management, 2001 to 2014.
Clinic interiors of the Miami Institute for Age Management inside the Four Seasons tower, Miami. From the institute's own brochure. Partner experience. Stephen Watson, co-founder, Miami Institute for Age Management, 2001 to 2014.

Partner experience

Miami Institute for Age Management

Stephen Watson, co-founder, Miami Institute for Age Management, 2001 to 2014.

Stephen Watson co-founded an integrated age-management clinic inside the Four Seasons Miami, bringing medical specialties into one clinical operation.

Read the case: Miami Institute for Age Management

Commission the concept, the operation or the launch.

01

Destination concept and program

Led by: Stephen Watson

The questionWhat is this place, who is it for, and how will it operate?

The outputA destination concept with positioning, guest and patient profiles, the guest journey, programming and revenue streams.

Start with this: Destination concept and program
02

Clinical program design

Led by: Stephen Watson

The questionWhat care should be offered, and how should the program be organized?

The outputA clinical program specifying service lines, diagnostic and care pathways, modalities, and the relationship between medical care and wellness.

Start with this: Clinical program design
03

Hospitality integration plan

Led by: Stephen Watson

The questionHow should clinical care and hospitality function as one operation?

The outputAn integration plan covering the clinical and hospitality operating model, responsibilities and guest and patient journeys.

Start with this: Hospitality integration plan
04

Business case and financial model

Led by: Stephen Watson

The questionWhat operating assumptions and capital requirements underpin this destination?

The outputA business case, financial model and capital narrative, with the program, revenue streams, costs and scenarios explained.

Start with this: Business case and financial model
05

Operator and partner selection

Led by: Stephen Watson

The questionWhich operators and clinical providers fit the project, and on what basis?

The outputSelection criteria, sourcing and evaluation of prospective operators and providers, and a proposed partnership structure.

Start with this: Operator and partner selection
06

Clinic or center operating model

Led by: Stephen Watson

The questionHow should this clinic run day to day?

The outputAn operating model defining service lines, staffing, care pathways and the patient and member journey, with provider and supplier requirements.

Start with this: Clinic or center operating model
07

Pre-opening plan

Led by: Stephen Watson

The questionWhat work must be completed before opening?

The outputA sequenced plan covering licensing considerations, build-out programming, recruitment, protocols, provider and equipment sourcing, and launch.

Start with this: Pre-opening plan
08

Expansion and multi-site playbook

Led by: Stephen Watson

The questionWhat must be specified to replicate the operation in another location?

The outputA playbook for expanding the operating model across sites, with service, staffing, process and location requirements defined.

Start with this: Expansion and multi-site playbook
09

Operations review

Led by: Stephen Watson

The questionWhere does the existing operation need to change?

The outputA review of throughput, service mix, unit economics and margin, with findings and priorities for operational decisions.

Start with this: Operations review
10

Revenue and membership model

Led by: Stephen Watson

The questionHow should services and membership support the clinic’s revenue model?

The outputA revenue and membership structure linking the services offered to the commercial and operating assumptions.

Start with this: Revenue and membership model
11

Feasibility study

Led by: Stephen Watson, with Amândio Costa on financial modeling

The questionShould this project proceed, change or stop, and on what evidence?

The outputA commercial, operational and high-level financial viability assessment, with assumptions, a risk map and a reasoned recommendation.

Start with this: Feasibility study
12

Go-to-market strategy

Led by: Luis Da Silva, with Amândio Costa on financial modeling

The questionWho is the business for, and how will it reach and serve those buyers?

The outputA target customer profile, positioning and channel plan, with a sequenced launch roadmap and membership strategy where relevant.

Start with this: Go-to-market strategy

Licensed operators deliver clinical care; General Value plans the project, prepares the financial case and leads launch work.

The research we follow

Reports from other organizations that the partners track for this sector. Open any one to read, download or print it.

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See all research and articles
Staff member and older guest seen from behind at a stone and timber reception desk, with daylight and a corridor beyond.
Reception at a longevity center designed for healthy aging. Illustrative image.

Define the operation before opening.

A longevity destination needs a defined care program, an operating model and a financial case before launch. Stephen Watson leads this work, drawing on his co-founding of the Miami Institute for Age Management and interim leadership of Founders Health.

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